Governance, transparency and compliance

Our Policies

Understand how Sedibeng Loans protects your information, assesses credit and manages collections in a fair, responsible and professional manner.

Policy 01

Privacy Policy

Effective date: August 2026 Last reviewed: August 2026

How we collect, use and protect personal information.

This policy explains how the business collects, processes, stores, shares and protects personal information belonging to applicants, customers and other persons who interact with the business.

Depending on the service or application, we may collect information including:

  • Full name and surname.
  • South African identity number.
  • Identity documents.
  • Telephone and email details.
  • Residential information.
  • Employment and employer information.
  • Payslips and proof of income.
  • Bank statements and banking information.
  • Credit bureau information.
  • Affordability information.
  • Application and communication records.

Personal information may be used to process loan applications, verify identity, prevent fraud, conduct affordability and credit assessments, verify employment and banking information, administer credit agreements, collect repayments, manage arrears and comply with legal or regulatory obligations.

Information may be shared with authorised service providers, credit bureaus, verification providers, payment and collection providers, professional advisers and regulators where reasonably required and permitted by law.

Reasonable administrative, technical and organisational safeguards are used to protect personal information against loss, unauthorised access, misuse, alteration or unlawful disclosure.

Customer information should only be accessed by authorised persons who require the information to perform their duties.

Personal information may be retained for as long as reasonably necessary to administer customer relationships, enforce agreements, resolve disputes and comply with applicable legal, regulatory, tax and recordkeeping obligations.

Subject to applicable law, customers may request access to personal information held about them, correction of inaccurate information, deletion where continued retention is unlawful, objection to certain processing activities and withdrawal of consent where consent applies.

Privacy questions, correction requests or complaints may be submitted using the contact details shown on this page.

Sedibeng Loans Email: info@sedibengloans.co.za Telephone: 063 363 4153 WhatsApp: 063 363 4153
Policy 02

Credit Policy

Effective date: August 2026 Last reviewed: August 2026

How we assess, approve, decline and administer credit applications.

This policy promotes responsible lending, consistent credit decisions, fair customer treatment and proper management of lending risk.

  • Credit should only be considered after a reasonable assessment.
  • Applicants must provide accurate and complete information.
  • Affordability and repayment ability must be considered.
  • Credit should not be granted where it may cause over-indebtedness.
  • Credit decisions should be properly recorded.

Applications may require identity verification, income verification, employment information, banking information, recent bank statements and other information reasonably required to assess the application.

Income, existing financial commitments, repayment history, bank statement activity and other relevant affordability information may be assessed before a credit decision is made.

Credit decisions may include approval, approval subject to conditions, a reduced facility, referral for further assessment or decline.

Loan proceeds are only disbursed after final approval, completion of required verification, acceptance of the applicable agreement and satisfaction of relevant compliance requirements.

Funds should only be paid into an appropriately verified bank account.

Loan accounts may be monitored for repayment performance, arrears, defaults and portfolio risk. Payment arrangements and lawful collection action may be used where appropriate.

An application may be declined, suspended or referred for further investigation where information appears false, inconsistent, manipulated or fraudulent.

Policy 03

Collection Policy

Effective date: August 2026 Last reviewed: August 2026

How we manage overdue accounts fairly, respectfully and lawfully.

  • Customers must be treated with dignity.
  • Communication must be respectful and accurate.
  • Collection actions must be properly recorded.
  • Customer information must remain confidential.
  • Payment arrangements should be realistic.
  • Legal processes must be followed.
  • Threats, intimidation and harassment are prohibited.

An account may be regarded as overdue when a scheduled repayment is not received in full by the agreed payment date.

The customer may be contacted to confirm payment, establish the reason for non-payment, explain the outstanding balance and discuss an appropriate payment arrangement.

Early-stage collection activity may include payment reminders by telephone, SMS, WhatsApp, email or another approved communication channel.

A customer experiencing temporary financial difficulty may request a payment arrangement. The outstanding balance, payment history and proposed payment may be considered.

Payments may be collected through an authorised debit order, DebiCheck mandate, bank transfer or another agreed payment method.

Customers may request an account statement, settlement amount or information regarding payments received and amounts outstanding.

Where an account remains overdue, formal notices permitted or required by law may be issued, including arrears notices, a Section 129(1)(a) notice where applicable, a formal letter of demand or notice of intended attorney handover.

Where reasonable collection efforts do not resolve the arrears, the account may be handed to an authorised attorney or collection service provider.

Legal recovery may include lawful court proceedings, judgment, enforcement and recovery of legally permitted costs.

Employees and authorised service providers may not threaten, intimidate, harass, mislead or unlawfully disclose customer information while collecting an account.

Once an account has been settled in full, payments should be reconciled and the account updated accordingly. Customers may request confirmation of settlement or a paid-up letter where available.